Privacy Policy
How we protect and handle your personal information
Last Updated: February 24, 2026
At Sanctuary on the Sea (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, mailing address)
- Payment and billing information
- Charter preferences and requirements
- Passport and travel documentation (for charter bookings)
- Emergency contact information
- Communications and correspondence with us
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Device information and operating system
- Pages viewed and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To process charter bookings, yacht sales, and refit services
- Communication: To respond to inquiries, send confirmations, and provide customer support
- Marketing: To send newsletters, promotional materials, and special offers (with your consent)
- Improvement: To analyze website usage and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
- Safety: To ensure the safety and security of our clients and vessels
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and data centers
- Regular security assessments and updates
- Restricted access to personal information
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.
Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
For more information, see our Cookie Policy.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
